Shipping policy
Shipping Policy
Omne-Trium Pty Ltd
ABN 81 685 263 834 | ACN 685 263 834
226 Cordeaux Rd, Mount Kembla, NSW 2526, Australia
Email: support@omne-trium.com.au
Last updated: 15 April 2026
1. Where We Ship
We ship within Australia only. We do not currently offer international shipping.
2. Processing Time
Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
3. Shipping Methods & Timeframes
We dispatch via Australia Post and other courier partners. Estimated delivery timeframes from dispatch:
| Destination | Standard | Express |
|---|---|---|
| NSW Metro | 2–4 business days | 1–2 business days |
| VIC, QLD, ACT Metro | 3–5 business days | 1–3 business days |
| SA, TAS, WA, NT Metro | 5–8 business days | 2–4 business days |
| Regional & Remote | 5–10 business days | 3–6 business days |
Timeframes are estimates provided by our carriers and are not guaranteed. Delays may occur due to weather, public holidays, or carrier disruptions.
4. Shipping Costs
Shipping is calculated at checkout based on your delivery address and chosen method. Free shipping applies to qualifying Fortnightly x2 subscription orders (see our Terms & Conditions, Section 7.3).
5. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can track your parcel via the carrier's website.
6. Risk & Title
Risk of loss or damage passes to you upon delivery to the address provided at checkout. For full terms, see our Terms & Conditions, Section 5.3.
7. Damaged, Lost, or Incorrect Orders
If your order arrives damaged, is lost in transit, or contains the wrong items, contact us within 7 days of delivery at support@omne-trium.com.au with your order number and (if applicable) photos. We will arrange a replacement or full refund. See our Refund & Returns Policy for full details.
8. Incorrect Address
It is your responsibility to provide an accurate delivery address at checkout. Orders returned to us due to an incorrect or incomplete address will be reshipped at your cost, or refunded less the original shipping fee.
9. Questions
Contact us at support@omne-trium.com.au.
This Shipping Policy should be read alongside our Terms & Conditions and Refund & Returns Policy.